I Lost Access to My Instagram Account

Instagram can be addictive. What happens if you are locked out and you cannot get your daily dose of the gram? It happened to me over a weekend. It was my own doing, but I also realised that Instagram has an unconventional way of verifying an account to restore access to it.

Before continuing, here is my Instagram handle. Follow me for photos from the beautiful outdoors of India. https://www.instagram.com/pixelshooter/

So here is what happened.

Instagram Two-Factor Authentication

I turned on two-factor authentication for my instagram account a month ago. I access my account from multiple devices (home, work, phone etc). Sometimes Instagram goes overboard with anti-spam protection and prevents me from performing legitimate actions. I even got shadow-banned for accessing Instagram from my desktop, but I fixed that problem. If you are interested in knowing how, drop a comment down in this article.

So with two-factor authentication, I not only wanted Instagram to secure my account, but I also wanted those silly “Action Blocked” messages to go away.

Instagram’s two-factor authentication requires you to enter a code in the authentication screen, after you log in using your password. This code can either be sent to you via text message, or is generated in an app such as Google Authenticator.

At first, I choose SMS based two-factor authentication. But due to delays in receiving the SMS, I turned on Google Authenticator based two-factor authentication. When I did this, Instagram sent me backup codes. Backup codes are to be used when you don’t have access to the authenticator app. And I did not save the backup codes. This proved to be a grave oversight on my part!

I had to reset my iPhone which is the primary device where I have the Instagram app installed. All data, including the Instagram and Google Authenticator app was wiped out when I reset my phone. After reinstalling Google Authenticator I could not complete the setup process because I did not have access to the Instagram app. This meant that I was effectively locked out of the app!

Instagram Support Interaction

I contacted Instagram via the login screen on the app. I promptly got an email which had an amusing set of instructions.

They wanted to see my selfie! And if my Instagram account had no pictures that showed my face, I would never be able to access my instagram account!

Now, this is a really strange way for a company to offer support to its users. What if you are a photographer who posts all sorts of photos except one of yourself? Or what if you were handling the account of a popular brand? How do you prove to Instagram that you are asking for legitimate help? From this email it was clear that Instagram expects you to have photos of yourself in your account. Who would have thought so!

Luckily for me, my feed had 2 photos where my face was clearly seen. So I emailed them a selfie with a piece of paper that had the information they wanted.

I immediately got another email asking for more information. This included details which I had to recall from memory.

At this point, I had many questions.

  1. How will non-technical users of Instagram know details such as whice Operating System they used to sign up for their account?
  2. Does Instagram actually expect us to remember such details?
  3. If Instagram is meant for selfies, why are they so big on security? After all, their own two-factor authentication scenario did not take into consideration what happened to me.
  4. Why can’t they just send a code via SMS to complete the authentication process in a situation where the user does not have access to Google Authenticator?

Actually, I don’t remember when I signed up for Instagram. I certainly don’t remember what OS or device I was on. So I provided them with information on how I currently access Instagram. As of now I am waiting for a reply to my support query. I may never be able to access my account. I will update the outcome here.

UPDATE:

So after another email where Instagram said some idiotic stuff, I got access to my account. I would like to believe they relented because I questioned their logic – what’s the use of protecting the privacy an account that may never be accessed ever again?

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Bastar, Chattisgarh

Update: See my travelogue here: http://www.pratapj.com/travel/waterfalls-bastar-region-chhattisgarh/

I’m sitting in a railway station in Jagdalpur. My journey thus far has been great. I wanted to see a few known and lesser known waterfalls in Chattisgarh and I was able to so without hiccups.

Given my luck, I consider this an accomplishment. Two months ago I missed my flight after being stuck in a landslide. And a few months prior to that, I got to witness exactly what I wanted to, but I wasn’t prepared with the the right kind of gear. And I don’t know how it would be from now till I reach home in two days.

My train is already late by an hour. And it takes 10 hours to cover 400 odd kms. Not something I’m looking forward to. This journey to Chattisgarh could have been planned more efficiently, if I had the right kind of information to go by. Every tourism board wants to promote destinations within their state, but there is seldom enough information for travellers like me to make bullet proof plans.

Bloggers, backpackers and intrepid travellers are supposed to fill this void. But we live in times of shallow travel blogging, with influencers and social media PR agencies killing the spirit of self publishing.

Given the scarce information on how to easily visit the Baster region in Chattisgarh in three days, I’m much obliged to come up with a post on www.pratapj.com. I did this trip solo, with a heavy pack full of photography gear. For now, here are some iPhone pics and vids till I get back to my computer.

A Group for Landscape Photographers

When I started photography, JJ Mehta Photograpy Forum (JJMPF) was a great place to hang out. Along with Bangalore Photography Forum (which is now extinct), JJMPF was where many of us used to post photos for critique.  After almost 10 years of interacting with members there, I finally met a few of them today. The meeting was planned on a Whatsapp group. We visited a beautiful lake off AH 48.  I had previously visited a hillock near the lake on Jan 31st for a super moon/lunar eclipse shoot (video here).

The idea of forming a Whatsapp group for nature and outdoor photographers occurred to me when a post of mine on JJMPF saw queries about locations to shoot around Bangalore. These days here in India, WhatsApp groups are where the action is, albeit mostly the spammy kind. Unfortunately many of the photography groups have too many members with various agendas. I wanted to create a group for only like minded photographers. Having visited numerous lakes and hillocks, I have a fair idea of places for landscape and nature photography within 100km from the city. So after the interactions on JJMPF, I created a WA group and added photographers with the intention of planning and going on shoots together.

Now, unlike regular photowalk groups, were a bunch of people get together and walk the lanes of Bangalore and shoot street photos, nature/landscape/outdoor photography is a different ballgame. For one, it involves heading out for shoots at unearthly hours (I was up by 3 am today). Since we go far away from the city, transport is something each person needs to have figured out. Lastly, it is difficult to shoot photos of nature when in a large group. Outings I have been on have always been in twos, threes or fours at the most.

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Today for the first time, I was part of a larger group. We first did some planning on Whatsapp using Google maps. After checking out the blue hour and golden hour timings, we met up on the highway after the Tumkur Road toll booth. We were 7 of us in two cars, coming from different parts of the city. After chai on the highway and quick introductions, we continued to our location, even overshooting a right turn and missing our intended route. After making a U turn, we were back on track and at our destination by 6 am.

It was a rather quiet and uneventful sunrise. I got to test the 6D which I have in mind as a second body (last week, I tested the 6D Mark II with my Irix 15mm f2.5 lens).  I used the A7rII for shooting a time lapse.

Here are two photos from today.

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Personally, I am quite pleased with the results from the 6D. I even got a chance to fly my Mavic. One of the photographers in the group was shooting with an IR modified camera.

Unfortunately, summer is almost here. The transition from night to day and vice versa will only get increasingly quicker. The skies will mostly be boring. The next three months are not going to be conducive for landscape photography. Our only option would be to shoot the night sky. Places such as the one we visited today are potential spots for future Milky Way shoots. Let’s see if forming a group is going to help in going on more such fruitful trips. Definitely safer to be at remote locations at odd hours when in a larger group!

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